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Urgent! Telephone Operator Job Opening In West Province – Now Hiring Hilton

Telephone Operator



Job description

A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

**What will I be doing?**

As aTelephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Accept and deliver all messages correctly and promptly for both Guests and management
+ Ensure all wake up calls take place at the correct time
+ Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
+ Handle emergency calls immediately and relay comprehensive and accurate information, as required
+ Demonstrate a high level of customer service at all times
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Attend appropriate training courses, when required
+ Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
+ Follow company brand standards
+ Assist other departments, as necessary

**What are we looking for?**

Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

+ Positive attitude and good communication skills, especially on the telephone
+ Commitment to delivering a high level of customer service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

+ Previous experience in a customer-focused industry

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) .

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Telephone Operator_

**Location:** _null_

**Requisition ID:** _HOT0BYWS_

**EOE/AA/Disabled/Veterans**


Required Skill Profession

Other General



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    Unlock Your Telephone Operator Potential: Insight & Career Growth Guide


  • Real-time Telephone Operator Jobs Trends in West Province, Morocco (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Telephone Operator in West Province, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10 jobs in Morocco and 2 jobs in West Province. This comprehensive analysis highlights market share and opportunities for professionals in Telephone Operator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Telephone Operator Job?

    Great news! is currently hiring and seeking a Telephone Operator to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Morocco laws and regulations
  • What Is the Average Salary Range for Telephone Operator Positions?

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  • Interview Tips for Telephone Operator Job Success
    Hilton interview tips for Telephone Operator

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Hilton's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Telephone Operator interview at Hilton, research the company, understand the job requirements, and practice common interview questions.

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