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Technicien Helpdesk - Niveau 1 (CDD de 6 mois) H/F Job Opening In Tangier – Now Hiring Eaton Corporation


Job description

Rejoignez notre site industriel de Tanger en tant que **Technicien Helpdesk (CDD de 6 mois),** où vous serez au cœur du support informatique de niveau 1 pour la région EMEA Western Europe.

Ce rôle clé vous permettra de contribuer à la modernisation de notre infrastructure IT tout en assurant un service de proximité aux utilisateurs.



**Mission principale :**



Assurer le traitement des incidents et des demandes de niveau 1 soumis au Service Desk, en garantissant un support efficace pour les applications, systèmes et matériels informatiques du périmètre SIS EMEA Western Europe.



**Responsabilités**



**Support :**



+ Fournir une assistance de niveau 1 sur les outils informatiques (applications, systèmes, matériels).

+ Utiliser ServiceNow pour la gestion des tickets et l’enrichissement de la base de connaissances.

+ Qualifier les demandes en interrogeant les utilisateurs pour un diagnostic précis.

+ Appliquer les procédures internes et fournisseurs pour résoudre les incidents.

+ Respecter les SLA en prenant des décisions rapides selon les priorités (production, impact, coût, disponibilité).

+ Escalader les tickets complexes au niveau 2, en français ou en anglais selon l’interlocuteur.

+ Rédiger et mettre à jour les procédures d’installation, d’exploitation et les schémas techniques.



**Projets IT :**



+ Participer à la modernisation de l’infrastructure : renouvellement du parc matériel, déploiement logiciel, migration OS et réseau (LAN/VLAN).



**Communication :**



+ Rédiger des supports de communication clairs et synthétiques.

+ Informer les équipes des changements et consulter les parties prenantes en cas de blocage.

+ Être à l’écoute des utilisateurs et capable de reformuler leurs attentes.



**Profil recherché :**



**Formation :**



+ Bac +2 (DUT, BTS, ISTA ou équivalent) en informatique.



**Expérience :**



+ Une première expérience en environnement industriel est un atout.



**Compétences techniques :**



+ Réseaux : TCP/IP, DNS, DHCP.

+ Systèmes Microsoft : Active Directory, Windows 10, Windows Server, Office.

+ Poste de travail : imprimantes réseau, PC, tablettes, smartphones, scanners, Wi-Fi.

+ Connaissance des environnements industriels et des contraintes réseau liées aux machines-outils.

+ Outils : Exchange, SCCM, SQL Server, IIS.



**Qualités personnelles :**



+ Patient, amical, autonome, analytique, dynamique, engagé, esprit d’équipe.



**Pourquoi nous rejoindre ?**



**Un package attractif :**



+ Paiement sur 13 mois

+ Intéressement

+ Prime sur objectifs

+ Prime transport

+ Assurance santé complète



**Des projets stimulants :**



+ Des défis techniques et humains au sein d’une équipe dynamique et collaborative.

+ Un environnement où l’innovation et l’excellence opérationnelle sont au cœur de notre stratégie.



**Une culture forte et engagée :**



+ Chez Eaton, nos valeurs guident nos actions : au-delà des résultats, la manière dont nous les atteignons compte tout autant.

+ Nous cultivons un environnement de travail inclusif, éthique et respectueux.



**Des perspectives d’évolution :**



+ Nous favorisons la promotion interne et accompagnons nos collaborateurs dans leur développement de carrière.



#LI-JC2



Nous nous engageons à garantir l'égalité des chances en matière d'emploi pour les candidats et les employés.

Nos processus de recrutement s'appuient sur des critères de sélection équilibrés et évitent toute discrimination illégale envers les candidats en raison de leur âge, de leur couleur, de leur handicap, de leur situation matrimoniale, de leur origine nationale, de leur genre, de leur identité de genre, de leurs informations génétiques, de leur race ou origine raciale, de leur religion, de leur orientation sexuelle ou de tout autre statut protégé ou requis par la loi.

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F Job?

Great news! is currently hiring and seeking a Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eaton Corporation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Morocco laws and regulations

What Is the Average Salary Range for Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Tangier. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F Job Success

Eaton Corporation interview tips for Technicien Helpdesk   Niveau 1 (CDD de 6 mois) H/F

Here are some tips to help you prepare for and ace your Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F job interview:

Before the Interview:

Research: Learn about the Eaton Corporation's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technicien Helpdesk Niveau 1 (CDD de 6 mois) H/F interview at Eaton Corporation, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eaton Corporation's products or services and be prepared to discuss how you can contribute to their success.

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