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Technical Support Senior Technician Job Opening In Casablanca – Now Hiring Dell Technologies


Job description

**Technical Support Senior Technician**

At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products.

Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media.

No matter how complex the challenge, we rise to it.

We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support.

If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.

Join us as a **Technical Support Senior Technician** on our **Technical Support** team in **Casablanca** to do the best work of your career and make a profound social impact.

**What you’ll** **achieve**

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.

**You will:**

+ Solve complex problems for customers and be on top of ambitious expectations
+ Partner closely with customers while communicating proactively regarding the overall progress of queries
+ Exhibit first-class customer service
+ Drive operational excellence through quality closures and efficient management of issues
+ Have the opportunity to mentor and coach other team members

**Take the first step toward your dream career**

Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for in this role:

**Essential Requirements**

+ Recently graduated within the past 12 months
+ Fluent in French & English
+ World-class customer service, phone etiquette, and work ethic
+ Ability to excel under pressure
+ Strong problem-solving and troubleshooting skills using operational and diagnostic procedures

**Desirable Requirements**

+ Experience with job-associated databases or software

**Who we are**

We believe that each of us has the power to make an impact.

That’s why we put our team members at the center of everything we do.

If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play.

Join us to build a future that works for everyone because Progress Takes All of Us.

**Application closing date:** **19** **October 2025**

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

**Job ID:** R276399

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Casablanca, Morocco, highlighting market share and opportunities for professionals in Technical Support roles.

79 Jobs in Morocco
79
32 Jobs in Casablanca
32
Download Technical Support Jobs Trends in Casablanca and Morocco

Are You Looking for Technical Support Senior Technician Job?

Great news! is currently hiring and seeking a Technical Support Senior Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dell Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Morocco laws and regulations

What Is the Average Salary Range for Technical Support Senior Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Casablanca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Senior Technician?

Key qualifications for Technical Support Senior Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Senior Technician?

To improve your chances of getting hired for Technical Support Senior Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Senior Technician Job Success

Dell Technologies interview tips for Technical Support Senior Technician

Here are some tips to help you prepare for and ace your Technical Support Senior Technician job interview:

Before the Interview:

Research: Learn about the Dell Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Senior Technician interview at Dell Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dell Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Senior Technician Positions

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