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Urgent! Technical Support Senior Technician Job Opening In Casablanca – Now Hiring Dell Technologies
**Technical Support Senior Technician**
Dell provides the technology that transforms the way we all work and live.
But we are more than a technology company — we are a people company.
We inspire, challenge, and respect every one of our over 100,000 employees.
We also provide them with unparalleled growth and development opportunities.
Join us as a **Technical Support Senior Technician, French and English Speaker** **- Night Shift Rotation** on our **Technical Support** team in **Casablanca** to do the best work of your career and make a profound social impact.
**What you’ll achieve**
The Technical Support team is responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades, and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
They answer questions about installation, operation, configuration, customization, performance, and usage of assigned products, verify warranty entitlement, and determine appropriate action, apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures, document problems in the support solution database for diagnostics and solution implementation, and provide basic remote deployment, maintenance, and consulting services.
**You will:**
+ Assist customers by diagnosing problems and providing resolutions for technical and service issues
+ Identify and provide input on unique or recurring customer problems
+ Remain knowledgeable of Dell’s product line, processes, policies, current industry products and technologies, and escalate more complex customer technical issues to senior-level support
+ Focus on delivering a positive customer experience according to Dell standards
+ Monitor and track issues to ensure accurate resolution, and may be involved in revenue generation activities with current Dell customers
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table.
Here’s what we are looking for with this role:
**Essential Requirements**
+ Fluent in written and verbal communications in French & English to interface effectively with customers over the phone and effectively communicate information to other technicians
+ Ability to handle critical/sensitive situations professionally with users who have a wide range of technical knowledge
+ Ability to work in a multicultural and complex environment
+ Strong understanding of hardware and software interactions, and the ability to apply this understanding to resolve issues
**Desirable Requirements**
+ CompTIA S+ & N+ certification, Storage hardware knowledge, and Cisco certification would be a plus
+ One industry-level certification: MCP, Server level, CCDA, or similar certification preferred
**Who we are**
We believe that each of us has the power to make an impact.
That’s why we put our team members at the center of everything we do.
If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play.
Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date:** 24 October 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .
**Job ID:** R279194
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Casablanca, Morocco (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Casablanca, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 74 jobs in Morocco and 29 jobs in Casablanca. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Dell Technologies is currently hiring and seeking a Technical Support Senior Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Senior Technician Jobs Casablanca.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dell Technologies adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Senior Technician Jobs Morocco varies, but the pay scale is rated "Standard" in Casablanca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Senior Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Senior Technician interview at Dell Technologies, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dell Technologies's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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