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Urgent! Technical Support Analyst – Oracle Simphony F&B Applications Support Analyst Job Opening In AGADIR – Now Hiring Oracle
**Job Description**
**Technical Support Analyst – Oracle Simphony F&B Applications Support Analyst**
**Location: Agadir**
The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality F&B product suite (Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Join Oracle in Agadir Bay**
Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey.
This is your opportunity to:
+ Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.
+ Work with global teams supporting leading hotels and F&B businesses across EMEA.
+ Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.
+ Grow your career within Oracle – one of the world’s most respected technology companies.
+ Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.
**Duties & Responsibilities**
+ Provide voice support to Oracle Hospitality F&B customers worldwide.
+ Troubleshoot complex customer scenarios and document solutions.
+ Deliver dependable and timely resolution of technical issues.
+ Provide remote support delivery and problem cause analysis.
+ Collaborate with colleagues to provide superior customer service.
+ Log and track all cases in ICCP ticketing tool.
+ Advocate for customers by ensuring timely escalation and feedback.
+ Maintain familiarity with new product releases.
**Knowledge, Skills & Abilities – Essential**
+ Minimum 2 years’ IT experience installing/configuring/supporting/administering systems.
+ Experience in supporting software products, preferably Oracle MICROS (Simphony, RES, 9700, Materials Control).
+ Graduate degree in technical, hospitality or business field.
+ Understanding of F&B operations and POS systems.
+ Experience with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).
+ Familiarity with operating systems (Windows, Oracle, VMware).
+ SQL experience preferred.
**Other Requirements**
+ Strong desire to deliver high-quality customer service.
+ Excellent communication skills in English and French
+ Excellent troubleshooting and problem-solving skills.
+ Ability to multitask and stay organized.
+ Team player with interpersonal skills.
+ Flexibility to work overtime, weekends, holidays, and shifts.
+ Cross-cultural adaptability.
1.
**Abilities**
+ Ability to work effectively with customers and colleagues at all levels.
+ Work independently or in a team environment.
+ Creative problem solver, thinks outside the box.
+ Self-starter with initiative and drive.
+ Logical, methodical approach.
+ Resilient under stress and able to meet deadlines.
**Note:** This role requires weekend support and shift work.
24x7 global support environment.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute.
That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in AGADIR, Morocco (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in AGADIR, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 58 jobs in Morocco and 6 jobs in AGADIR. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Oracle is currently hiring and seeking a Technical Support Analyst – Oracle Simphony F&B Applications Support Analyst to join their team. Feel free to download the job details.
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