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Urgent! Technical Service Engineer - Oujda Job Opening In Rabat – Now Hiring Roche

Technical Service Engineer Oujda



Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.



**The Position**



**L’ Opportunite**

Dans le cadre du cycle client (Ventes, Déploiement et Suivi) et de la stratégie de



maintenance de la filiale, Le Technical Service Engineer installe et maintient les équipements chez les clients afin de garantir le niveau de satisfaction des clients et le bon fonctionnement des systèmes.



**Missions Princiaples**

Garantir la réalisation des actions techniques du SAV, leur traçabilité et le niveau de satisfaction des clients sur son secteur

- Réalise l’installation technique des systèmes sur les sites clients, l’exécution des maintenances préventives et curatives ainsi que les mises à jour des systèmes installés.

- Réalise également les désinstallations et réinstallations des systèmes sur site.

- Porte une attention particulière à la qualité des actions techniques et administratives réalisées, en respectant le cadre défini par le groupe et la (Valeurs, Contrat, Normes ISO, recommandations Constructeur, cadre réglementaire…) pour parvenir à l’obtention des objectifs fixés.

- Contribue aux plans d’action « Satisfaction Client » de son secteur et est responsable de l’exécution de ceux qu’il initie.

- Contribue activement aux différents processus ou méthodes mis en place pour conquérir de nouveaux clients, fidéliser et développer nos clients existants.

- Renseigne, quantitativement et qualitativement en temps réel, l’ensemble des interventions dans les outils mis à sa disposition et les qualifie selon les règles en cours.



Assurer la mise en œuvre d’actions d’amélioration et de fiabilisation des systèmes installés

- Remonte les informations techniques à son responsable et alerte celui-ci en cas de difficulté particulière.

- S’informe sur les informations diffusées par les supports techniques et les applique dans son activité.

- Conçoit ses actions en intégrant systématiquement l’amélioration de la Satisfaction Clients.



Garantir le respect des normes et des règles

- Connaître les règles et procédures QSE qui impactent son activité

- Relayer l’information en termes de Qualité, Sécurité, Hygiène et Environnement et donne l’alerte en cas de manquement

- S’assurer de la bonne application des directives et instructions dans son périmètre de travail



Garantir la transversalité, la synergie et la communication au sein de l’entreprise



- Echange avec les collègues d’autres services et contribue à renforcer la culture d’entreprise.

- S'assurer que toutes les activités menées respectent les exigences de qualité et les réglementations en vigueur.



**Qui Vous Etes?**



**Experience et Competences Requises**



- Maîtrise Technique (électricité, hydraulique, mécanique, robotique, électronique…)



- Anglais technique



- Aisance relationnelle



- Fort sens du service et orientation client

- Bonne résistance au stress

- Esprit d'équipe

- Pédagogie



**Note: Le contrat de travail pour ce poste sera établi par l'intermédiaire d'une agence tierce.**



**Who we are**



A healthier future drives us to innovate.

Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.

Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.

We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.



Let’s build a healthier future, together.



**Roche is an Equal Opportunity Employer.**


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    Unlock Your Technical Service Potential: Insight & Career Growth Guide


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