Urgent! Medical Software Technical support - Morocco Job Opening In Casablanca – Now Hiring PaxeraHealth
Job Overview
We are seeking a highly skilled and motivated PACS/RIS Technical Support Specialist to join our team.
As a PACS/RIS Technical Support Specialist, you will play a crucial role in providing technical assistance and support to customers.
Your responsibilities will include troubleshooting issues, resolving software and hardware-related problems, and ensuring the efficient operation of PACS within healthcare environments.
Job Description:
+ Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
+ Improves client references by writing and maintaining documentation.
+ Participates in development of client training programs by identifying learning issues; recommending instructional language.
+ Accommodates client disabilities by recommending devices and techniques.
+ Avoids legal challenges by monitoring compliance with service agreements.
+ Improves system performance by identifying problems; recommending changes.
+ Updates job knowledge by participating in educational opportunities; maintaining personal networks.
+ Accomplishes information systems and organization mission by completing related results as needed.
+ Research required information using available resources;
+ Follow standard processes and procedures;
+ Identify and escalate priority issues per Client specifications;
+ Redirect problems to appropriate resource;
+ Accurately process and record call transactions using a computer and designated tracking software;
+ Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
+ Organize ideas and communicate oral messages appropriate to listeners and situations;
+ Follow up and make scheduled call backs to customers where necessary;
+ Stay current with system information, changes and updates
+ Research and identify solutions to software and hardware issues
+ Diagnose and troubleshoot technical issues, including account setup and network configuration
+ Ask customers targeted questions to quickly understand the root of the problem
+ Track computer system issues through to resolution, within agreed time limits
+ Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
+ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
+ Provide prompt and accurate feedback to customers
+ Refer to internal database or external resources to provide accurate tech solutions
+ Ensure all issues are properly logged
+ Prioritize and manage several open issues at one time
+ Follow up with clients to ensure their IT systems are fully functional after troubleshooting
+ Prepare accurate and timely reports
+ Document technical knowledge in the form of notes and manuals
+ Maintain jovial relationships with clients
Job Requirements · Bachelor’s degree in Information Technology, Computer Science, biomedical engineering or a related field.
· Proven experience of 2-5 Years in technical support, preferably in a healthcare setting with a focus on PACS&RIS.
· Strong knowledge of PACS systems, DICOM, and HL7 standards.
· Proficient in troubleshooting software and hardware issues.
· Excellent communication skills, both written and verbal.
· Ability to work independently and collaboratively in a team environment.
· Relevant certifications are a plus.
· CVs must be submitted in both English and French.
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Unlock Your Medical Software Potential: Insight & Career Growth Guide
Real-time Medical Software Jobs Trends in Casablanca, Morocco (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Medical Software in Casablanca, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34 jobs in Morocco and 29 jobs in Casablanca. This comprehensive analysis highlights market share and opportunities for professionals in Medical Software roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PaxeraHealth is currently hiring and seeking a Medical Software Technical support Morocco to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Medical Software Technical support Morocco Jobs Casablanca.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PaxeraHealth adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Medical Software Technical support Morocco Jobs Morocco varies, but the pay scale is rated "Standard" in Casablanca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Medical Software Technical support Morocco typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Medical Software Technical support Morocco interview at PaxeraHealth, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PaxeraHealth's products or services and be prepared to discuss how you can contribute to their success.
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