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Manager, Customer Operations Job Opening In Casablanca – Now Hiring Mastercard


Job description

**Our Purpose**



_Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we’re helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._



**Title and Summary**



Manager, Customer Operations



Overview:



The Mastercard Cross-Border Services Global Product Operations team is looking for a Manager to drive our customer experience strategy forward, by consistently innovating and problem-solving.

The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and professional with excellent communication skills.



Role:



• The overall goal is to ensure a good customer experience for both external customers and internal stakeholders.

• Considered subject matter expert on product, transactions, and processing, advanced level knowledge of product and processing.

• Able to quickly identify unusual or suspicious exception trends, escalate, and work to resolve.

• Handles customer escalations and complex inquiries/issues with little guidance.

• Effectively and efficiently works directly with customers, regions, and internal teams to improve customer experience and reduce exceptions.

• Ability to analyze data, interpret API payload information, and generate visual representations of the information.

• Able to consistently manage an increased workload and changing priorities.

• Trains and mentors less experienced team members.

• Trains and supports level 1 customer support agents.

• Leads by example.

• Identifies and works to implement improvements to processes and procedures.

• Conducts peer review of internal and external communications, ensuring adherence to procedure.

• Oversight and maintenance of Request for Information tool, process, and customer setup.

• Often responsible and accountable for ensuring processes and activities comply with internal and regulatory requirements.

• Contribute to support and operational models.

• Ensure customer and team readiness for product enhancements and corridor changes.

• Identify areas of improvement, take steps to implement the improvements.

• Ability to take ownership of more complex activities performed by the team.

• At times, on-call to handle more complex issues.



All About You:



• Ability to understand Cross-Border Services business with a solid understanding of the transaction processing flow and API payload information.

• Skilled at using multiple tools to assist with data analysis including Splunk, Excel, API Payload dumps, and others.

• Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.

• Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.

• Ability to professionally communicate both written and verbal with different functional areas and external customers.

• Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere.



**Corporate Security Responsibility**



All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:



+ Abide by Mastercard’s security policies and practices;

+ Ensure the confidentiality and integrity of the information being accessed;

+ Report any suspected information security violation or breach, and

+ Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Manager Customer Potential: Insight & Career Growth Guide


Real-time Manager Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager Customer in Casablanca, Morocco, highlighting market share and opportunities for professionals in Manager Customer roles.

190 Jobs in Morocco
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117 Jobs in Casablanca
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Are You Looking for Manager, Customer Operations Job?

Great news! is currently hiring and seeking a Manager, Customer Operations to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mastercard adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Morocco laws and regulations

What Is the Average Salary Range for Manager, Customer Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Casablanca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Manager, Customer Operations?

Key qualifications for Manager, Customer Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Manager, Customer Operations?

To improve your chances of getting hired for Manager, Customer Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Manager, Customer Operations Job Success

Mastercard interview tips for Manager, Customer Operations

Here are some tips to help you prepare for and ace your Manager, Customer Operations job interview:

Before the Interview:

Research: Learn about the Mastercard's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Manager, Customer Operations interview at Mastercard, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mastercard's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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