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Learning & Quality Manager Job Opening In Fnideq – Now Hiring Marriott


Job description

**Additional Information**
**Job Number** 25141513
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** The St. Regis La Bahia Blanca Resort Tamuda Bay, 267 Route Fnideq, Fnideq, Morocco, Morocco, 93200VIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20La%20Bahia%20Blanca%20Resort%20Tamuda%20Bay%2C%20267%20Route%20Fnideq%2C%20Fnideq%2C%20Morocco%2C%20Morocco%2C%2093200)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management

**JOB SUMMARY**

**Due to local law regulations, we are looking for a local candidate fluent in Arabic, French and English**

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs.

Verifies employee satisfaction and focuses on continuous improvement at the property level.

This position champions the Quality function and builds support for change.

**CANDIDATE PROFILE**

**Education and Experience**

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**Essential Experience**

• Experience and/or knowledge of hotel business.

• Ability to understand quality management practices and teaches to others.

• Ability to understand data collection methods.

• Knowledge of budget preparation and the control of costs.

• Working knowledge of statistical measurement tools.

• Effective presentation skills.

• Detail orientation and analytical

**Desirable Experience**

• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred

• Previous training in guest relations.

• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.

• Experience/trained in Six Sigma or TQM

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**

• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.

• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.

• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.

• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.

• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.

• Immerses in operations to better understand issues/defects faced on the ground.

• Drives several initiatives for business standard audits and guestvoice.

• Conducts monthly audit to verify compliance with company and brand standards.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Completes other reasonable duties as requested by leadership.

**Executing Quality Training Programs**

• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.

• Develops specific training designed to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

**Managing Quality Tools**

• Verifies that management practices at all levels are aligned with quality tools.

• Verifies the tools for continuous improvements are in place and being utilized.

• Uses data collection methods to identify, compile, display, track, and analyze defect trends.

**Managing the Guest Experience**

• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.

• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis.

In joining St. Regis, you join a portfolio of brands with Marriott International.

**Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.


Required Skill Profession

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Unlock Your Learning Quality Potential: Insight & Career Growth Guide


Real-time Learning Quality Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Learning Quality in Fnideq, Morocco, highlighting market share and opportunities for professionals in Learning Quality roles.

10 Jobs in Morocco
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2 Jobs in Fnideq
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Are You Looking for Learning & Quality Manager Job?

Great news! is currently hiring and seeking a Learning & Quality Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marriott adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Morocco laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Fnideq. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Learning & Quality Manager Job Success

Marriott interview tips for Learning & Quality Manager

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Before the Interview:

Research: Learn about the Marriott's mission, values, products, and the specific job requirements and get further information about

Other Openings

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