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Urgent! Customer Support Representative - French Speaker (Maternity Cover) Job Opening In Casablanca – Now Hiring Eaton Corporation
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission.
Here, everyone is valued and belongs.
Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world.
We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably.
At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) (http://https://www.youtube.com/watch?v=tVmgRGP9pmw&t=46s) in Budapest is Eaton’s largest office in the region.
With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services.
It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams.
We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.
**What you’ll do:**
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business?
Where everyone matters, and everyone belongs.
More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
As a Customer Support Representative, your primary function is to provide commercial support for a portfolio of customers and interface with internal parties via email, phone, chat and case management tool.
**Your main responsibilities:**
+ Handling inquiries via chat and email from customers and/or internal parties
+ Order management: order entry, price checking, order clearing compliant with Eaton's policies
+ Complaint handling
+ Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders
+ Handling a variety of pre-sales or post-sales service functions
+ Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
+ Resolving problems by applying established policies, procedures and tactics and using proactive communication across internal network of multiple product lines
+ Fostering an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
**Qualifications:**
- Bachelor’s degree (BSC/BA)
- 1-3 years experience in customer support
**Skills:**
+ English and **French** language knowledge; minimum B2 level
+ MS Office knowledge, with a focus on Excel.
- SAP/Oracle knowledge is an advantage, or any other similar case management tool.
- Strong communication skills (written and verbal), customer-oriented attitude.- Strong attention to details, punctuality, and a problem-solving mindset.
**What We Offer:**
• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
#LI-SO1
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Casablanca, Morocco (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Casablanca, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 93 jobs in Morocco and 48 jobs in Casablanca. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Eaton Corporation is currently hiring and seeking a Customer Support Representative French Speaker (Maternity Cover) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Representative French Speaker (Maternity Cover) Jobs Casablanca.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eaton Corporation adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Representative French Speaker (Maternity Cover) Jobs Morocco varies, but the pay scale is rated "Standard" in Casablanca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Representative French Speaker (Maternity Cover) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Representative French Speaker (Maternity Cover), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Representative French Speaker (Maternity Cover) interview at Eaton Corporation, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eaton Corporation's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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