Customer Service Manager (OTC Lead )

Job description

**Job Description**



**Are You Ready to Make It Happen at Mondelēz International?**



**Join our Mission to Lead the Future of Snacking.

Make It Possible.**



You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.



**How you will contribute**



You will:



+ **Manage the order fulfilment process, respecting the customer segment and channel mix**

+ **Balance supply constraints and delivery of service levels through cross-functional alignment**

+ **Use appropriate tools and processes such as availability checks and stock allocation rules**

+ **Effectively manage new product introductions and product withdrawals to maximise sales and to minimise write-offs**

+ **Work with cross functional teams to bring better efficiency and process enhancements.**

+ **Measure performance across Order to cash**

+ **Ensuring the correct process, systems & capability within Order to Cash as well as customer collaboration framework to best serve our customers.**



**What you will bring**



A desire to drive your future and accelerate your career and the following experience and knowledge :



+ **Good numerical, analytical and logical reasoning skills**

+ **Microsoft office applications**

+ **High-level of SAP competence**

+ **A customer-facing role within customer service, logistics or sales**

+ **Experience in an order-to-cash environment**

+ **Experience in customer service, logistics and sales**

+ **Good knowledge of the total supply chain/order-to-cash process**

+ **Strong analytical and problem-solving skills**



**More about this role**



+ **Strong Knowledge of foundational supply chain related processes across the end-to-end supply chain**

+ **Experience in Continuous Improvement and managing projects**

+ **Working knowledge and experience in end to end Order to Cash business processes**

+ **Knowledge of SAP OTC and interfaces to Trade Management, Sales Management and APO**

+ **Able to influence, negotiate and apply commercial acumen**

+ **Min 8-10 year's experience in General/Basic Background in Functional Area**

+ **Experience in Change and Execution Management**



No Relocation support available



**Business Unit Summary**



**Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada.

Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers.

We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.**



Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



**Job Type**



Regular



Order Management (OTB)



Customer Service & Logistics



At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way.

That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.



We have a rich portfolio of strong brands – both global and local.

Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.

We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum



Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world.

They are energized for growth and critical to us living our purpose and values.

We are a diverse community that can make things happen, and happen fast.



Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Required Skill Profession

Other General