- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Executive | Turkish Speaker only, Last Mile Incident Response.
Urgent! Customer Service Executive | Turkish Speaker only, Last Mile Incident Response Job Opening In Rabat – Now Hiring Amazon
Description
Are you passionate about helping people during times of need and solving problems for customers?
Do you excel at managing complex situations?
If you answered yes, this may be the role for you.
Shipping & Delivery Support (SDS) is a customer service organization dedicated to create world class support for all Amazon Logistics customer segments.
SDS is expanding their Last Mile Incident Response team (LMIR) and is looking for incident response Specialists (LMIR specialists).
LMIR provides incident support and resolution assistance to drivers delivering packages, customers receiving them, and community members involved in incidents.
The LMIR specialist must have complete ownership of incident management until resolution.
The candidate must also have proven record of effective incident management.
The LMIR specialist will handle all types of on road incidents impacting package deliveries such as mechanical (vehicle collisions, malfunctions, etc.), injuries (accidents, attacks, etc.), violence (threats, assaults, altercations, etc.), damages to property, amongst others.
The candidate must be able to function authoritatively with ambiguous or incomplete information, and provide instructions to people under considerable stress or panic.
Key job responsibilities
The number one priority for this role is to provide a comprehensive resolution to affected individuals when an incident occurs.
The role will require you to:
• Take calls and manage live events with incidents and multiple individuals involved (drivers, recipients, community members, local authorities, media, etc.)
• Provide proper course of action to customers to guarantee their safety
• Remain calm & empathetic at all times, and adhere to policies in order to deescalate the incident guaranteeing safety and resolution for our customers
• Collaborate and coordinate response with other stakeholders (local authorities, delivery stations, customer service teams, etc.)
• Identify if the incident can escalate into a crisis and request additional support from crisis management teams
• Be proficient in multitasking with different tools (case management, event management, claims, etc.)
• Document all information required to provide a resolution and relay it to involved stakeholders.
Basic Qualifications
• Must be able to speak, read, and write fluently in Turkish and English.
• Must be able to work full time, nights and weekends as needed.
(24/7 coverage).
• Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.
• Strong written and verbal communication skills including the ability to comfortably engage with all levels of stakeholder up to CEO internally, and any driver externally; ability to translate technical jargon into everyday language.
• Project management skills (communication, planning, and documentation); and proven ability to identify opportunities, and drive them through to completion.
Preferred Qualifications
• Is capable of articulating instructions clearly in writing and speech
• Bachelor's degree, preferably in crisis intervention, stress management or similar
• Is capable of determining which incident situations require the most immediate attention, prioritizing and triaging accordingly
• Possesses mental and emotional strength necessary to deal with stressful situations for extended periods of time
• Proficiency in technical writing and exposure to style guides
• Detail-oriented, analytical, proactive approach to problem-solving and identification; ability to operate both a granular or macro level.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Rabat, Morocco (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Rabat, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 87 jobs in Morocco and 12 jobs in Rabat. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amazon is currently hiring and seeking a Customer Service Executive | Turkish Speaker only, Last Mile Incident Response to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive | Turkish Speaker only, Last Mile Incident Response Jobs Rabat.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive | Turkish Speaker only, Last Mile Incident Response Jobs Morocco varies, but the pay scale is rated "Standard" in Rabat. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive | Turkish Speaker only, Last Mile Incident Response typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive | Turkish Speaker only, Last Mile Incident Response, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive | Turkish Speaker only, Last Mile Incident Response interview at Amazon, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Service Executive | Turkish Speaker only, Last Mile Incident Response is easy with Morocco Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!