Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Experience (CX) Operations Lead.
Morocco Jobs Expertini

Urgent! Customer Experience (CX) Operations Lead Job Opening In Casablanca – Now Hiring Arrow Electronics

Customer Experience (CX) Operations Lead



Job description

**Position:**
Customer Experience (CX) Operations Lead

**Job Description:**

**What will you be doing at Arrow?**

The Customer Experience (CX) Operations Lead is responsible for managing and optimizing the systems, tools, and data that enable enterprise-wide customer listening and feedback programs.

This role serves as the primary administrator and owner of our customer experience management (CXM) platform, ensuring data integrity, operational efficiency, and alignment with the company’s customer experience strategy.

The CX Operations Lead works in close partnership with the Senior CX Strategist and CX Insights Analyst to connect strategy, operations, and analytics - turning customer feedback into actionable insights that drive continuous improvement.

The ideal candidate is both technically adept and strategically minded, with the ability to integrate systems, improve data workflows, and operationalize CX programs at scale.

**What we are looking for:**

**Required:**

+ Bachelor’s degree in Business, Marketing, Data Analytics, or a related field, or equivalent work experience.
+ Minimum of five years in CX Operations, VoC program management, or experience data enablement.
+ Advanced hands-on experience with Qualtrics Frontline XM or comparable experience management platforms.
+ Experience integrating CX tools with enterprise systems (Salesforce, Adobe Experience Cloud, Power BI, Tableau, or similar).
+ Strong analytical and organizational skills, with proven attention to detail and data accuracy.
+ Ability to manage multiple projects and work collaboratively across cross-functional teams.
+ Excellent written and verbal communication skills.

**Preferred:**

+ Qualtrics or Medallia Certification (Expert, Admin, or Specialist).
+ Experience with Adobe Customer Journey Analytics (CJA) or Experience Management (XM) strategy.
+ Familiarity with data privacy and compliance regulations (GDPR, CCPA).
+ Background in UX Research Operations or analytics program management.
+ Experience managing multi-region or global customer feedback programs.

**What is in it for you?**

+ Full Permanent contract
+ Social advantage: CNSS, CIMR, Health insurance
+ Very good working atmosphere in a team of passionate collaborators
+ Work culture where you can make an impact
+ Working within an international organization, recognized worldwide in its sector.

**Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.**

Do you see yourself as our future colleague?

If yes – send us your application.

#LI-KA1

**Location:**
MA-Casablanca, Morocco (Boulevard Al Quods)

**Time Type:**
Full time

**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws.

Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.



Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


  • Real-time Customer Experience Jobs Trends in Casablanca, Morocco (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Casablanca, Morocco using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 35 jobs in Morocco and 29 jobs in Casablanca. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Experience (CX) Operations Lead Job?

    Great news! is currently hiring and seeking a Customer Experience (CX) Operations Lead to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Arrow Electronics adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Morocco laws and regulations
  • What Is the Average Salary Range for Customer Experience (CX) Operations Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Casablanca. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Experience (CX) Operations Lead?

    Key qualifications for Customer Experience (CX) Operations Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Customer Experience (CX) Operations Lead?

    To improve your chances of getting hired for Customer Experience (CX) Operations Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Experience (CX) Operations Lead Job Success
    Arrow Electronics interview tips for Customer Experience (CX) Operations Lead

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Arrow Electronics's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Experience (CX) Operations Lead interview at Arrow Electronics, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Arrow Electronics's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Customer Experience (CX) Operations Lead Positions

    Setting up job alerts for Customer Experience (CX) Operations Lead is easy with Morocco Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!